Member Services & Support

 

Need Help?

 

You've come to the right place! On this page you will find information on how Courtside can help solve your issues, frequently asked questions and a form to contact our member services team.

 

Courtside Basketball Center can help you with:

• Quality concerns

• Billing issues

• Upgrading / downgrading your membership

• Cancelation

• Concerns with the atmosphere

• General complaints

• Any other issues you may need help with

 

We value you as a Courtside Basketball Center member and always appreciate you taking the time to provide us with feedback to help improve your experience. We make it a goal to provide all of our members with a facility that has a trained friendly staff, spotless gym floors, and clean facility.

 

 

FAQ

 

Q. When are my monthly dues charged to my account?

 

A. 1st of each Month - Your monthly dues are charged each month on or around the 1st. You must formally request to cancel your membership at Courtside to stop billing. Your membership agreement includes the details for the monthly dues billing.

 

See Membership Agreement

 

Q. What is the duration of your membership?

 

A. Our memberships are month to month membership.

 

Q. How do I cancel my membership?

 

A. If you want to cancel your Courtside Basketball Center membership, please visit our facility and ask the front desk staff for a cancelation form. You will need to cancel before the 10th of the month to avoid being billed for that next month. We are proud to have a very low cancelation rate at Courtside Basketball Center. If there is something we need to do to keep you as a member, please let us know, as we would appreciate your feedback. If you do cancel, thank you for being a member and we hope to see you back in the near future!

 

Note: Memberships cannot be cancelled via fax, phone, or email. Members that cannot make it into the club must send a letter (Certified mail) to the facility before the 10th of the month to avoid billing charges.

 

Q. Is there an enrollment fee?

 

A. Yes, there is a one-time $10 enrollment fee.

 

Q. How do I convert my membership – upgrade or downgrade my membership type?

 

Members can change their membership plan at any time by stopping by Courtside Basketball Center. The start-up or initiation fee on the particular plan of which the member changes will apply.

 

Q. Does my club take cash as a form of payment?

 

A. Unfortunately, we do not accept cash as a form of payment for the monthly and annual dues. All of our memberships require that you put billing information on file so that the monthly and annual dues may be deducted from either a checking account and/or credit card.